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- Service cancellations or alterations made over 12 hours prior to the scheduled appointment will receive no charge.
- Service cancellations that are given less than 12 hours prior to scheduled appointments will result in a 25% charge of the reserved service price for each service. We offer 1 free reschedule if given notice at least 15 minutes prior to appointment start time.
- Failure to show up for scheduled appointments will result in a 100% charge of the reserved service price. Any guests with three subsequent no-showed appointments will be unable to book services in advance and must book in-person for a same-day service.
- All same day, in-store booking payments will be charged to the guest's bracelet during their stay. Any cancellation of in-store bookings will result in a 25% charge of the reserved service price.