General Service Policies

• Services are not included with the admission (all guests are required to purchase a general admission pass if they plan to schedule a service).
• All customers with a spa reservation must check-in 30 minutes prior to service time or Island Spa has the right to cancel the appointment.
• All guests must fill out their service intake form prior to their appointment in order to receive their service. An intake form is required for every visit, even if you have filled one out previously. One form will cover all services performed the same day.
• Service intake forms can be found in guests' appointment confirmation email, on QR codes found near our service departments in store, as well as iPad stations at each service department. 
• All customers receiving a spa service have the right to stop their treatment 5 minutes into the service. However, dissatisfaction after the full service will not grant any refund. If dissatisfied, you must let us know within the 5 minute time frame provided.
• We strongly recommend making a prior reservation at least 3-5 days in advance for all service appointments. Walk-in appointments will be available on a first-come, first-served basis only.
• All service durations include preparation and change time.
• Guests who make reservations for multiple individuals will assume full responsibility for any subsequent bookings associated with that reservation. This includes ensuring that all guests are informed of the booking details and any relevant terms and conditions.
• All group bookings are subject to our standard cancellation policy. Guests must be aware that any changes or cancellations made to the reservation will apply to the entire group. It is the responsibility of the primary booker to communicate these policies to all members of their party.
• Guests reserving multiple services in different departments (e.g. Massage & Facial, Massage & Body Scrub, or Body Scrub & Facial) are required to reserve a 30-minute customer recovery time when booking online.
• Due to high risk, services for our pregnant guests are only allowed if they are within 13-36 weeks. Guests that are not within that range of pregnancy we cannot and do not recommend receiving services for their safety. The following services are currently available for our pregnant guests between 13-36 weeks: Foot Reflexology; Head and Scalp Massage; Quick Fix Facial; Aromatic Sugar Scrub; Sea Salt Glow; Body Scrub Regular; Body Scrub Plus; Prenatal Massage (Available Monday-Friday only).
• All customers receiving a spa service have the right to stop their treatment 5 minutes into the service. However, dissatisfaction after the full service will not grant any refund. If dissatisfied, you must let us know within the 5 minute time frame provided.